Last Updated: December 12, 2025
At Year Book 360, customer satisfaction is our priority. This policy outlines our return and refund procedures to ensure a fair and transparent process.
We stand behind the quality of every book we sell. If you're not completely satisfied with your purchase, we offer a 30-day return policy for most items.
Returns are accepted within 30 days of delivery for items that are:
The following items cannot be returned:
If your order arrives damaged or defective, please contact us within 7 days of delivery. We require:
For damaged or defective items, we offer:
To start a return:
Customer Returns: Customers are responsible for return shipping costs unless the item is defective or we shipped incorrectly.
Defective Items: We provide prepaid return labels for damaged or defective products.
Wrong Item Sent: If we shipped the wrong item, we cover all return shipping costs.
All returns require prior authorization. Packages sent without authorization may not be accepted or refunded.
Once we receive your return, we will inspect the item to verify it meets return eligibility criteria. This typically takes 3-5 business days.
Approved refunds are processed to the original payment method:
Partial refunds may be issued for:
Refunds include the purchase price and applicable taxes. Original shipping costs are only refunded for defective items or our errors. Return shipping costs are deducted from the refund for standard returns.
We accept exchanges for different titles or editions within 30 days of delivery. Contact us to arrange an exchange. If the new item costs more, you'll be charged the difference. If it costs less, the difference will be refunded.
Special return terms may apply to bulk or corporate orders. These terms are outlined in your purchase agreement. Contact your account manager for assistance with bulk order returns.
We are not responsible for packages lost or stolen after confirmed delivery by the carrier. We recommend:
For lost shipments, we will assist with carrier insurance claims. File a claim within 30 days of the expected delivery date.
Orders can be cancelled free of charge before shipment. Once an order has shipped, standard return procedures apply.
To cancel an order, contact us immediately at [email protected] with your order number. We will confirm cancellation and process any applicable refund.
International returns follow the same policy with these considerations:
If you have questions about returns or need assistance:
Email: [email protected]
Phone: +34 639 279 142
Hours: Monday - Friday, 9:00 AM - 6:00 PM CET
Address: Rúa de Elle, 57, 32600 Verín, Ourense, Spain
We reserve the right to update this policy. Changes will be posted on this page with an updated revision date. Significant changes will be communicated to existing customers via email.